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| Product | Warranty Period |
| X1/X3-IES; | 5 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; Note: If an inverter connected to Solaxcloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 12 years standard warranty; |
| X1/X3-Hybrid-G4; X1/X3-Fit-G4; X3-ultra; X3-HYB-G4 PRO; X1-VAST; | 5 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; Note: If an inverter connected to Solaxcloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty; |
| X1-Hybrid-LV; X1-Lite-LV; X3-NEO-LV; | 5 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; Note: If pair with Solax battery, and connected to Solax cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty; |
| X1-Hybrid/Fit-G3; X3-Hybrid/Fit-G2; X3-MAX; X3-MEGA G1; | 5 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; |
| X1-MINI G3 & G4; X1-Boost G3 &G4; X1-SMART G2; X3-MIC-G1 &G2; X3-Pro &X3-Pro G2; | 5 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; Note: If an inverter connected to Solaxcloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty; |
| X3-MEGA G2; X3-Forth; X3-GRAND; | 5 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; Note: If an inverter connected to Solaxcloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 5 years standard warranty + 1 year parts warranty; |
| X1 Smart; X1-AC; | 5 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; Note: If an inverter connected to Solaxcloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 5 years standard warranty + 5 year parts warranty; |
| X1-Micro 2 in 1; X1-Micro 4 in 1; | 7 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; Note: If an inverter connected to Solaxcloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 12 years standard warranty. |
Battery series | BMS | Battery | Warranty Period |
T-BAT-SYS-HV-S2.5 | TBMS-MCS0800 | TP-HS2.5 | 12 years standard warranty, starting from the earlier one of the following two dates: |
T-BAT-SYS-HV-S3.6 | TBMS-MCS0800 | TP-HS3.6 | |
T-BAT-SYS-HV-S50E | TBMS-MCS0800E | TP-HS50E | |
T-BAT-SYS-HV-S51 | TBMS-S8-1 | TB-HS51 | |
T-BAT-SYS-HV-3.0 | TBMS-MC0600 | HV10230 | 10 years standard warranty, starting from the earlier one of the following two dates: |
T-BAT-SYS-HV-5.8 | T-BAT H 5.8 Master battery integrated with BMS | HV11550 | |
T-BAT-SYS-LV-R2.5 | T-BAT LR25 | ||
T-BAT-SYS-LV-R3.6 | T-BAT LR36 | ||
T-BAT-SYS-HV-R2.5 | TBMS-MCR0800 | TP-HR25 | |
T-BAT-SYS-HV-R3.6 | TBMS-MCR0800 | TP-HR36 | |
T-BAT-SYS-LV D53 | T-BAT LD53 | ||
T-BAT-SYS-HV-S50E-D | TBMS-MCS0800E-D | TP-HS50E | |
T-BAT-SYS-LV-D150 | TP-LD150 | 5 years standard warranty, starting from the earlier one of the following two dates: | |
TSYS-LD51 | TB-LD51（LCL） | ||
TB-LD51 | |||
TSYS-LD160 | TB-LD160 | ||
TB-LD143 | |||
TSYS-LD117 | TB-LD117 | ||
Product | Warranty Period |
Meter/CT; | 2 years standard warranty, starting from the earlier one of the following two dates: |
EPS Parallel Box; | 5 years standard warranty, starting from the earlier one of the following two dates: |
| Product | Warranty Period |
| EV Charger | 3 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; |
When you register your product warranty failed and it shows information that “Warranty register failed, the device's SN is in Blacklist, please check details via this page, it could be the following possible reasons:
The device's SN belongs to a batch of products which have been stolen on July 18th 2022, on the way to Czech Republic from Netherlands, and we have made official announcement via multi-channels immediately. For those stolen batch products, we will not provide any effective warranty protection, as well as service or technical support. You can check whether your device SN is belongs to the stole batch from our official website.
If your device's SN is not belongs to stolen batch, but you are still got “Warranty register failed, the device's SN is in Blacklist, please check details via”, please contact with Solax service team service.eu@solaxpower.com
Quickly verify your product's warranty coverage, validity, and service eligibility. SolaX experts ensure seamless support for your entitlements.
